[vc_row row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” parallax_content_width=”in_grid” angled_section=”no” angled_section_position=”both” angled_section_direction=”from_left_to_right” text_align=”left” background_image_as_pattern=”without_pattern” row_negative_margin=”” css=”.vc_custom_1438564490051{padding-bottom: 60px !important;}”][vc_column width=”1/1″][vc_column_text]
Frequently Asked Questions
[/vc_column_text][/vc_column][/vc_row][vc_row row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” parallax_content_width=”in_grid” angled_section=”no” angled_section_position=”both” angled_section_direction=”from_left_to_right” text_align=”left” background_image_as_pattern=”without_pattern” row_negative_margin=”” css=”.vc_custom_1438566744339{padding-bottom: 75px !important;}”][vc_column width=”1/1″][vc_accordion collapsible=”” style=”accordion” title=”FAQs” active_tab=”1″][vc_accordion_tab title_tag=”h3″ title=”What year is my Malvern Star bike?”][vc_column_text]Got an old Malvern Star bike but not sure of its era? Join the conversation on Facebook or Instagram with a picture of your bike[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title_tag=”h3″ title=”Is my bike covered by a warranty?”][vc_column_text]Yes, you can find the warranty inside the back cover of your owner’s manual.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title_tag=”h3″ title=”Do I have to assemble my new Malvern Star?”][vc_column_text]No, all Malvern Star bicycles are sold through independent retailers who will build, assemble and fit your new bike to you. For your nearest stockist click here.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title_tag=”h3″ title=”What size bike am I?”][vc_column_text]It is best to speak with your local bike store about the size and model you wish to purchase. They may allow you to test ride a few bikes or offer bike fitting services which will help you get the most out of your new Malvern Star.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title_tag=”h3″ title=”How can I contact Malvern Star?”][vc_column_text]You can contact us directly via the below options, however if you need immediate assistance, please contact your local Malvern Star store – they are experts on our bikes and can answer any questions you may have.
Direct contact options are as below:
- The contact form
- Calling our customer service line on 1300 883 305 in Australia or 0800 999 123 in New Zealand
- Facebook or Instagram
If you need technical assistance with your Malvern Star, please contact the store in which you purchased the bike from.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title_tag=”h3″ title=”I bought a preowned Malvern Star. Am I covered by warranty?”][vc_column_text]Unfortunately not. The warranty covers the original owner who purchased the bike. It cannot be transferred to another person.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title_tag=”h3″ title=”I have repainted my Malvern Star. Can you send me replacement decals?”][vc_column_text]Unfortunately, we cannot send you new decals. Our decals are produced at the time of manufacturing and we do not hold stock of decals.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title_tag=”h3″ title=”How can I find the price for a specific Malvern Star model?”][vc_column_text]As Malvern Star is entirely distributed and sold through our retailers, it is best to call your local Malvern Star stockist for specific information such as pricing and availability.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]